1) General information :

  • Minimum Software requirements 1) Java 1.6 or higher version (latest version recommended) 2) Administrative rights for local system Notes : Do not use multiple versions of Java in the same system (x86 and 64 bit version)

2) PKI component is not Initializing.

  • For internet explorer

a) Check for the Java plug-in are installed in web-browser and enable. add website URL in the compatibility view setting Internet explorer >> MENU >> Tools >> compatibility view setting

Add website URL in the compatibility view list click on add button elect all check boxes in window and close the window

3) Signing issue after PKI component is initialize.

a) If you are using internet explorer below internet explorer version 8, please add website URL in the compatibility view mode.

b) Make sure that user has local system administrative right to run the PKI component.